Improving customer experience

To help improve the experience for our customers, in the past year we’ve expanded our team, refined our processes and collaborated more effectively with our stakeholders. See all the updates below.

Engaging with our communities and involving customers in our work gives us valuable insights that inform our decision-making and help us to better understand and meet your needs and expectations.

Latest project update

Wednesday, March 22, 2023
When Cyclone Gabrielle hit Aotearoa, it impacted more than 107,000 of our customers. Here’s a look at our customer-centric cyclone response.

Let us know how we're doing

We love hearing feedback, so please share your thoughts with us.

Have your say