Toiora
Safety around our networks
How to stay safe around our gas and electricity networks
Emergency
If there's imminent danger, such as fallen lines or a gas leak, call us immediately (24/7).
0800 27 27 270800 111 848
Working together to stay safe
We want everyone who lives, works and plays near our networks to be safe. Whether you use electricity, gas, or both, it’s important to be aware of overhead power lines above, and cables and pipes underground so you can keep clear of them and avoid being harmed. Make sure you know what to do in an emergency and if you see anything you’re concerned about, let us know.
Contractor safety
Your safety while working around our electricity and gas networks is important to us. To ensure your safety and that of those you’re working with, you must maintain a safe distance from overhead power lines, as well as underground cables and pipes. Knowing what to do while on the job, means you can go home safe and well to your whānau and friends each and every day.
Close Approach Consent
If work on your site will be close to overhead lines or underground cables, you need to let us know by filling in the Close Approach Consent form, so we can ensure you're working safely.
How to temporarily disconnect your power
If you need to temporarily disconnect your power (also known as temporary isolation or safe disconnect) to do non-electrical work near your service line (the line that connects a building to the pole on the roadside) contact your retailer (the company you pay your power bill to). If your disconnection is during business hours, it will be free. Your retailer will need at least 24 hours notice.