Gas smart meter rollout
We’re replacing around 45,000 gas meters across our network.
That’s a lot of meters, so we’re starting in September 2022, and we expect the rollout could go through until late 2024.
Your new smart meter
The new smart meters will be able to send your gas usage information remotely to your retailer (the company you pay your gas bill to), so they’ll no longer need to send meter readers to collect your reading.
We’re currently installing smart meters for residential customers only at the request of the retailer.
Your new gas smart meter
What it means for you
There’s no charge to you to install the new meter, but we do need to turn your gas off during installation so our technician can work safely.
They’ll also need to check your gas appliances before they relight them, so an adult will need to be home to provide access to your property.
Our part in bringing gas to your door
Find out more
Read about the work we're doing to enable Aotearoa's transition to low carbon gas in our sustainability space, or visit The Gas Hub's Future Zone.
You’ll find frequently asked questions about smart meters below. If you have any additional questions you can phone us on 0508 427 638.
You’ll receive a letter or an email from your retailer informing you when our technician will visit your property to change the meter.
If you’d like to arrange a more convenient time for your meter replacement, please call us on 0508 427 638.
Please clear any objects from around the gas meter on the day we’ll be on site so that it’s accessible, and if you have a dog please ensure s/he is secured.
Our registered metering technician will remove your existing meter and replace it with your new smart meter. The process will take about 40 minutes.
During this time your gas will be switched off so the technician can work safely.
You’ll need to be at home when we turn your gas back on, so we can check to make sure your gas appliances are working correctly.
If you won’t be home while we’re doing the install, that’s ok. Please make sure an adult is home between 4pm and 8pm on the day of the change and we will come back to relight and check your gas appliances.