The way we manage customer's electricity projects is changing
We're changing the way we work with customers. From 1 September 2025 customers will work with us directly, rather than go to Powerco Approved Contractors (PACs) to get their electricity projects done.
To ensure a smooth transition, we'll implement a phased approach to managing customer work. Prior to 1 September 2025, please contact a PAC who will use the existing process (known as the customer-initiated works or CIW process) using the existing system (called CIWe) to complete the electricity work. From 1 September 2025 customers and agents working on behalf of customers (such as electricians) will submit their requests for work using the new Powerco Connect form on our website.
How's it going to work?
Customers, and agents working on behalf of customers (such as electricians), will use a new user-friendly digital form called Powerco Connect to manage their connection and modification requests. This will involved assessing each application, advising of costs, processing payments and allocating work to contractors.
Powerco Connect offers several features:
- Job tracking: Customers can track the status of their jobs in real time.
- Document management: Easily submit and manage required documents.
- Easy communication: The ability to communicate directly with us through the portal.
Why is this change taking place?
We put our customers first and we’re continually looking for ways to improve our customers’ experience of working with Powerco.
By moving from our PACs working directly with customers, to a new Customer Works model where Powerco will manage the end-to-end customer experience we will have greater oversight of the quality, safety and the service we provide to customers.
Want to connect now?
If you want to add or modify a connection, please contact a Powerco Approved Contractor.