The way we manage customers' electricity projects has changed
Customers, and agents working on behalf of customers (such as electricians), now use Powerco Connect to submit their connection or modification requests. Once a request has been submitted, we’ll confirm what’s needed. Our team works closely with you from application to completion, keeping you informed each step of the way.Go to Powerco Connect
Existing customer work
All customer work in progress prior to 1 September will be completed by the original Powerco Approved Contractor using legacy systems.Why has this change taken place?
We put our customers first and we’re continually looking for ways to improve our customers’ experience of working with Powerco.By moving from our PACs working directly with customers, to the new customer delivery model where we manage the end-to-end customer experience we have greater oversight of the quality, safety, and the service we provide to customers.
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