Bad smell? Don’t blame the dog. It could be a gas leak.
If you think you smell gas call us on 0800 111 848.
We want our customers to report any suspicious gas smells to us, so we can investigate them. Whether they turn out to be gas leaks or not, it’s better that people let us know if they think they smell gas, rather than ignoring it.
Our field crews are available 24/7 to investigate suspected gas leaks. We encourage anyone to call us if they smell gas inside or outdoors.
Here’s what else you should do:
In an emergency
If a gas pipe is damaged and leaking
Call us on 0800 111 848 or 111 if there are injuries
Move to a safe location (yourself and others) upwind
Do not operate machinery or electrical equipment
Don’t try to stop or repair leaks
If you smell gas indoors
- Turn off gas appliances
- Do not smoke (including e-cigarettes), and extinguish any naked flames
- Do not use any electrical equipment or switches
- Do not use your mobile phone or electronic equipment
If you smell gas outside
Do not smoke (including e-cigarettes), and extinguish any naked flames
Close windows and doors to stop gas entering buildings
Turn off machinery if you can