In an emergency

Electricity emergencies

If lines have fallen or there’s imminent danger 

Call 0800 27 27 27

Fallen lines 

  • Call us on 0800 27 27 27 or call 111

  • All fallen lines should be treated as live

  • Keep yourself, other people and animals at least 10m away from the line

  • Stay away from trees or cars touching lines 

  • Do not try to rescue people or animals trapped by lines until they have been made safe

Vehicles and lines 

If a power line falls onto a car it may still be live and liven the car.

  • Do not try to rescue people from cars trapped by fallen lines

  • Stay inside the car until help arrives and the line has been made safe

  • If you are in danger and must exit the car, jump clear of the car keeping your feet together when you land. Do not touch the ground and the car at the same time. Once clear of the vehicle, shuffle away, keeping your feet together until you are at least 10 metres away 


Gas emergencies

If you smell gas or a pipe is damaged and leaking

Call 0800 111 848

Gas leaks

  • Call us 0800 111 848 

  • Call 111 if there are injuries or site management is needed to manage the public 

  • Move to a safe location (yourself and others) upwind 

  • Don’t operate machinery or electrical equipment, including switches 

  • Don’t try to stop or repair leaks 

  • Put out any flames and cigarettes (including e-cigarettes)

  • Do not use your mobile phone or electronic equipment in the area 

Smell gas inside?

Call us on 0800 111 848 – we will give you the following guidance, and help determine if you need to contact a gas fitter

  • Turn off gas appliances

  • Don’t smoke (including e-cigarettes), and extinguish any naked flames

  • Don’t use any electrical equipment, switches, mobile phones or electronic equipment

  • Vacate the building

  • Turn off the gas valve if you can do so safely