Taking care of your gas assets

We own and maintain the network of pipes that bring gas to your gas meter. 

Gas emergency 0800 111 848

If you smell gas


    Call us 0800 111 848 - we will give you the following guidance, and help determine if you need to contact a gas fitter
    • Turn off gas appliances
    • Don’t smoke (including e-cigarettes), and extinguish any naked flames
    • Don’t use any electrical equipment, switches, mobile phones or electronic equipment
    • Vacate the building
    • Turn off the gas valve if you can do so safely


  • Call us 0800 111 848  
  • Move away from the area upwind of the source 
  • Don’t smoke (including e-cigarettes), and extinguish any naked flames 
  • Close windows and doors to stop gas entering buildings 
  • Turn off machinery if you can 

How to turn off your gas valve

Your gas valve is next to your gas meter outside the building. Depending on your valve type, you may need a spanner to turn the gas off. 

Pou whakakotahitanga 

Gas safety

Bad smell? Don’t blame the dog. It could be a gas leak.

Learn more