Your electricity assetsWe own and maintain the network of lines and cables that bring electricity to your boundary. You own and are responsible for the overhead service line or underground cable that brings power from our network to your property. You also own and maintain the electrical wiring inside your house.
- You must use a Powerco-approved contractor if you have a fault or need maintenance on your service line.
- Always use a registered electrician to do wiring inside your house.
Your earth peg is an important part of your building's electrical safety system. It ensures that any electrical faults inside the building go into the ground, keeping the people inside safe from serious shocks. Never touch your earth peg.
Earth pegs are usually near your electricity meter. If your earth peg is damaged or worn contact an electrician to ensure it's safe.
If you're connected to our network by underground cable rather than overhead line, you'll have a pillar box on your boundary or roadside.
Never touch your pillar box.
If your pillar box is damaged or in a location where it could be damaged (by a car for instance), contact us for an assessment.
Protecting your equipment
We do our best, but when power surges happen they can damage appliances. Use surge protectors to protect your appliances like computers, televisions, and whiteware. If you experience a power surge, switch appliances off at the wall.
If a power surge affects your appliances or internal wiring contact your retailer (the company you pay your power bill to).
If there's been an incident (such as a storm or a power surge) we may disconnect the power to your property for safety reasons. Here's how you'll get reconnected.
We'll let you know you've been disconnected
A Powerco-approved contractor will leave a disconnection notice at your property to let you know you’ve been disconnected for safety reasons.
We’ll send someone to check your property
We’ll organise an electrical inspector to check your meter and switch board.
The inspector will reconnect you if it’s safe.
Work with your retailer or engage an electrician if there’s damage
If the meter board has been damaged, contact your retailer (the company you pay your power bill to) and they’ll have it fixed. Your retailer owns your meter board, which tracks how much power you use.
If your service line or internal wiring has been damaged, you may need a registered electrician to have it fixed. We’ll let you know if that’s the case.
You’ll be issued with a Certificate of Verification (CoV) or Certificate of Compliance (CoC) once work is complete.
Call your retailer
Call your retailer to have your power reconnected.
You’ll need to:
Quote your disconnected tag number (on your disconnection notice from step one).
Have your CoV or CoC ready for the contractor when they arrive at your property to reconnect you.