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We are aware that customers in Maungatautari have been experiencing on-going power issues, including unplanned outages and fluctuating supply.
We appreciate this is frustrating and we sincerely apologise for the inconvenience caused.
To keep customers in the Maungatautari area up to date about our progress as we work through resolving these issues, we will be regularly updating this page with the latest information.
Faults in this part of our network have reduced substantially over the past six months on the back of work carried out in 2019-20. This has included work to address equipment and vegetation-related outages. However, we acknowledge there is more work to do, and would like to share with you our plans.
We'll be working from January to February 2021 on a series of projects designed to improve the long-term reliability of power supply in Maungatautari.
This will include pole and cross-arm replacement, line work to identify and address defects, and installing line fault indicators to provide better visibility of any issues as they occur.
Once all this work is complete, assets will be up to modern standards ensuring they are safe, reliable and efficient for customers in the area now and in the future.
Our contractor Northpower will be conducting the work on our behalf.
Conducting this kind of maintenance on our existing network requires a balance between working quickly, efficiently and with minimal impact to customers.
Planned outages are required to allow field crew to work on the lines safely, and in order to complete this work there will be a series of six planned outages over the course of the project. Please note that you may not be impacted by all six outages.
To help you plan effectively, you’ll receive advance notification about the outages affecting you from your retailer (the company you pay your power bill to). If you’re impacted by multiple outages, you’ll receive a separate notification for each outage.
The first planned outage is scheduled for January 11 2021, with further work planned through January and February.
You can check whether your address will be affected on our planned power outages search page: https://www.powerco.co.nz/planned-power-outages
Please note: Planned outages will only appear in search results once they have "Approved" status, and therefore confirmed. Any further planned outages will be included when they are approved.
We will be making every effort to ensure the project proceeds as scheduled; however all work is weather-dependent so our outage dates and times may be subject to change.
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We appreciate that it is never convenient to have outages, so if you have any queries about this work and how it will impact you, please email firstname.lastname@example.org or call 0800 769 372.
We thank you in advance for your patience and co-operation while we work through this essential project.