Major updates

Weather-related outages update - 4pm Wednesday 22 April

Our crews are working as quickly and safely as they can to restore power cut following gale force winds over the past couple of days.

If you haven’t had your power restored by 8.30pm tonight (Wednesday), please prepare to be without supply overnight. 

Because of network damage and difficulty accessing some areas, particularly around Ruakōputuna and inland of Mataikona in Wairarapa, we’re unable to provide restoration times. 

We understand it’s difficult to be without power, so thank you for your continued patience and understanding.

Learn how to prepare for power outages here. 

How you can stay safe 

If you come across downed power lines, it’s important to: 

   * Stay at least 10m away from the lines and poles - that's about the length of a bus. 

   * Call 111 immediately or Powerco's emergency number, 0800 27 27 27.  

Downed lines should always be treated as live. 

We respond 24/7 to lines down incidents on our electricity network. Learn more about what to do in an emergency here. 

What to do in the event of an outage 

If you experience an outage, report it by: 

   * Contacting their retailer (the company they pay their power bill to), or 

   * Using this report an outage form.