Major updates

Major updates

Storm power outage update, Monday noon 

Extra crews are on the ground, and more are being brought into Whanganui-Rangitīkei, Manawatū-Tararua and Wairarapa regions to assist in restoring customers whose power is out because of the galeforce storm winds.

We’re unable to provide reconnection times at this stage, but please be assured crews will are working hard to restore customers as quickly and safely as possible wherever they can, conditions permitting.

 

Stay well clear of downed power lines 

We’ve had reports of numerous lines down on rural properties. For your safety, stay at least 10m away from the lines and poles - that's about the length of a bus – and treat them live at all times. 
If you encounter an emergency situation – such as downed lines – please call 0800 27 27 27 or 111.

Latest outage numbers

As at midday Monday, there were 18,025 (down from 23,000 at 10.30am) customers without power across our network as a result of the wild weather.

The largest affected regions being:
• Wairarapa: 4,797 (down from 8,166 at 8.30am) 
• Whanganui: 5,923 (down from 7,846 at 8.30am)
• Manawatū: 6,929 (down from 6,961)

Wild weather is expected to continue in parts of the network today which may hamper reconnection work and cause more outages. Thank you for your patience and understanding. 

 

Welfare advice

  • If you're concerned about medication that needs refrigeration, please contact your local pharmacy for advice.
  • If you're concerned about your personal wellbeing, call 111.
  • For animal welfare, please contact your vet in the first instance or your local council.

How to check for an outage 

View our outage map:  Stay up to date on current outages by viewing our interactive outage map. 

Report an outage: If your outage isn't showing on the map, please report it here. Reporting your outage helps us ensure we know your specific address has been affected.

 

Helpful information 

Emergency contact: If you see downed power lines or have urgent safety concerns, call 111. 

General enquiries: If you need further assistance, please contact us via email at generalenquiries@powerco.co.nz or call 0800 769 372.  

Power outage support and FAQs 

Visit our power outage FAQs for guidance on managing various power outage situations, such as, how to report an outage, what to do if you're a farmer with animal welfare concerns, and how to stay informed about restoration timelines.