Major updates

Major updates 

Welcome to our major updates page, where we post updates during major weather events and other significant power-related incidents affecting Powerco's electricity network area. 

We understand that every outage can feel urgent. While some outages may not appear here, rest assured we are working hard to restore your power as quickly and safely as possible. 

Ex-tropical Cyclone Tam

Because of flooding and boggy conditions, we’re unable to access some customers’ properties in the Matatoki and Putāruru areas to carry out repairs. This means your power will not be able to be reconnected until our crews can safely access the sites. Thank you for your continued patience and understanding.

How to check for an outage 

View our outage map: Stay up to date on current outages by viewing our interactive outage map. 

Report an outage: If your outage isn't showing on the map, please report it here. Reporting your outage helps us ensure we know your specific address has been affected. 

 

Helpful information 

Emergency contact: If you see downed power lines or have urgent safety concerns, call 111 or our 24/7 emergency line at 0800 27 27 27 (electricity) or 0800 111 848 (gas). 

General enquiries: If you need further assistance, please contact us via email at generalenquiries@powerco.co.nz. 

 

Power outage support and FAQs 

Visit our power outage FAQs for guidance on managing various power outage situations, such as, how to report an outage, what to do if you're a farmer with animal welfare concerns, and how to stay informed about restoration timelines.