Making a complaint

We aim to provide great service, but if something has gone wrong we want to know about it.
Please use the form below and our experienced Customer Resolutions team will work directly with you to resolve your complaint. We try to resolve complaints within 20 working days, but will let you know in writing if it's going to take longer.

If we can't reach a satisfactory resolution you can contact Utilities Disputes, who provide a free and independent service for resolving complaints between customers and utility companies.

Complaints form

Your unique electricity installation number (you’ll find it on your electricity bill)

Read our privacy policy to learn how we collect, hold, use and share personal information.

info@utilitiesdisputes.co.nz
0800 22 33 40
utilitiesdisputes.co.nz

General queries

For feedback, compliments or general queries.

Contact us