Making a complaint

We aim to provide great service, but if something has gone wrong we want to know about it.
Please use the form below and our experienced Customer Resolutions team will work directly with you to resolve your complaint. We try to resolve complaints within 20 working days, but will let you know in writing if it's going to take longer.

If we can't reach a satisfactory resolution you can contact Utilities Disputes, who provide a free and independent service for resolving complaints between customers and utility companies.

Complaint form

Your unique 15 digit installation number (you'll find it on your power bill) Click here to learn more

Read our privacy policy to learn how we collect, hold, use and share personal information.
0800 22 33 40

General queries

For feedback, compliments or general queries.

Contact us