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Contact Us

Emergencies

Phone Powerco immediately if you see lines down or other dangerous situations.

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

Faults

If you are experiencing a fault or power related issue please contact your retailer. For fault information check our power cuts page (http://www.powerco.co.nz/Power-Cuts/)

General Queries

For general queries, call 0800 769 372 (0800 Powerco) or complete the form below.

If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.

Gas

For commercial or industrial gas connections and subdivision reticulations, connect with an Account Manager within our Commercial team. If you are a residential household or a small business, contact The Gas Hub on info@thegashub.co.nz

0508 427 482
Powerco Commercial Sales Team
Monday to Friday 8am - 5pm

0508 GAS HUB
The Gas Hub Customer Team
Monday to Friday 8am - 5pm

Faults

If you are experiencing a fault or power related issue please contact your retailer.

Media

For media queries, email media@powerco.co.nz

Complaints

If you have any problems or concerns regarding your electricity supply, please contact your retailer.

If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerservices@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query:

  • Name
  • Address
  • Phone number
  • The name of your electricity retailer
  • ICP number (you can find this on your electricity accounts)

Powerco is a provider under the Utilities Disputes Ltd scheme. Once
we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a
free and independent service.

Utilities Disputes Ltd can be contacted at:

Utilities Disputes Ltd

PO Box 5875

Lambton Quay

Wellington 6145

Phone: 0800 22 33 40

Fax: 0800 22 33 47

Email: info@utilitiesdisputes.co.nz

Website: www.utilitiesdisputes.co.nz


Powerco Offices

Corporate Office - New Plymouth
2nd Floor Council Building
84 Liardet Street
Private Bag 2061
New Plymouth 4342

Phone 0800 769 372

Junction st office - New Plymouth
35 Junction Street
New Plymouth
Private Bag 2065
New Plymouth 4340

Phone 0800 769 372

Top Town office - New Plymouth
New Foundations Office (Top Town)
123 Devon Street East
Level 2
Private Bag 2065
New Plymouth 4310

Phone 0800 769 372

Palmerston North Office
50 Mihaere Drive
PO Box 5024
Palmerston North 4414

Phone 0800 769 372

Tauranga Office
Level 2, 152 Devonport Road
PO Box 13-075
Tauranga

Phone 0800 769 372

The Gas Hub
Level 4
1 Grey Street
PO Box 62
Wellington

Phone 0508 427 482

Whanganui office
40 Guyton Street
Whanganui, 4500

Phone 0800 769 372 
Masterton office
73-77 Ngaumutawa Road
PO Box 466
Masterton, 5810
 Phone 0800 769 372 
Te Aroha office
164 Whitaker Street
Te Aroha, 3320
  Phone 0800 769 372