Contact Us

Emergencies

Phone Powerco immediately if you see lines down or other dangerous situations.

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

Faults

If you are experiencing a fault or power related issue please contact your retailer. For fault information check our power cuts page (http://www.powerco.co.nz/Power-Cuts/)

General Queries

For general queries, call 0800 769 372 (0800 Powerco) or complete the form below.

If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.

Gas

For commercial or industrial gas connections and subdivision reticulations, connect with an Account Manager within our Commercial team. If you are a residential household or a small business, contact The Gas Hub on info@thegashub.co.nz

0508 427 482
Powerco Commercial Sales Team
Monday to Friday 8am - 5pm

0508 GAS HUB
The Gas Hub Customer Team
Monday to Friday 8am - 5pm

Faults

If you are experiencing a fault or power related issue please contact your retailer.

Media

For media queries, email media@powerco.co.nz

Complaints

If you have any problems or concerns regarding your electricity supply, please contact your retailer.

If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerservices@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query:

Name
Address
Phone number
The name of your electricity retailer
ICP number (you can find this on your electricity accounts)

Powerco is a provider under the Utilities Disputes Ltd scheme. Once
we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a
free and independent service.

Utilities Disputes Ltd can be contacted at:

Utilities Disputes Ltd

PO Box 5875

Lambton Quay

Wellington 6145

Phone: 0800 22 33 40

Fax: 0800 22 33 47

Email: info@utilitiesdisputes.co.nz

Website: www.utilitiesdisputes.co.nz

Powerco Offices

Corporate Office - New Plymouth 2nd Floor Council Building 84 Liardet Street Private Bag 2061 New Plymouth 4342	Phone 0800 769 372
Junction st office - New Plymouth 35 Junction Street New Plymouth Private Bag 2065 New Plymouth 4340	Phone 0800 769 372
Top Town office - New Plymouth New Foundations Office (Top Town) 123 Devon Street East Level 2 Private Bag 2065 New Plymouth 4310	Phone 0800 769 372
Palmerston North Office 50 Mihaere Drive PO Box 5024 Palmerston North 4414	Phone 0800 769 372
Tauranga Office Level 2, 152 Devonport Road PO Box 13-075 Tauranga	Phone 0800 769 372
The Gas Hub Level 4 1 Grey Street PO Box 62 Wellington	Phone 0508 427 482
Whanganui office 40 Guyton Street Whanganui, 4500	Phone 0800 769 372
Masterton office 73-77 Ngaumutawa Road PO Box 466 Masterton, 5810	Phone 0800 769 372
Te Aroha office 164 Whitaker Street Te Aroha, 3320	Phone 0800 769 372