Contact Us

General Queries

For general queries, call 0800 769 372 (0800 Powerco) or complete the form below.

Our privacy policy is here. It tells you how we collect, hold, use and share personal information.

Gas

For commercial or industrial gas connections and subdivision reticulations, connect with an Account Manager within our Commercial team. If you are a residential household or a small business, contact The Gas Hub on info@thegashub.co.nz

0508 427 482
Powerco Commercial Sales Team
Monday to Friday 8am - 5pm

0508 GAS HUB
The Gas Hub Customer Team
Monday to Friday 8am - 5pm

Faults

If you are experiencing a fault or power related issue please contact your retailer.

Media

For media queries, email media@powerco.co.nz

Complaints

If you have any problems or concerns regarding your electricity or gas supply, please contact your retailer.

If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerexperience@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query:

• Name
• Address
• Phone number
• The name of your electricity or gas retailer
• ICP number (you can find this on your electricity or gas account)

Powerco is a provider under the Utilities Disputes Ltd scheme. Once
we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a free and independent service.

Utilities Disputes Ltd can be contacted at:

Powerco Offices