Contact Us
Emergencies
Line down? Gas Leak? Call us immediatelly (24-hours-a-day).
Outages
General Queries
For general queries, call 0800 769 372 (0800 Powerco) or complete the form below.
Our privacy policy is here. It tells you how we collect, hold, use and share personal information.
If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.
Gas
For commercial or industrial gas connections and subdivision reticulations, connect with an Account Manager within our Commercial team. If you are a residential household or a small business, contact The Gas Hub on info@thegashub.co.nz
0508 427 482
Powerco Commercial Sales Team
Monday to Friday 8am - 5pm
0508 GAS HUB
The Gas Hub Customer Team
Monday to Friday 8am - 5pm
Faults
If you are experiencing a fault or power related issue please contact your retailer.
Media
For media queries, email media@powerco.co.nz
Complaints
If you have any problems or concerns regarding your electricity supply, please contact your retailer.
If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerservices@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.
Please supply the following information to help us respond to your query:
- Name
- Address
- Phone number
- The name of your electricity retailer
- ICP number (you can find this on your electricity accounts)
Powerco is a provider under the Utilities Disputes Ltd scheme. Once
we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a
free and independent service.
Utilities Disputes Ltd can be contacted at:
Utilities Disputes Ltd PO Box 5875 Lambton Quay Wellington 6145 |
Phone: 0800 22 33 40 Fax: 0800 22 33 47 Email: info@utilitiesdisputes.co.nz Website: www.utilitiesdisputes.co.nz |
Powerco Offices
Corporate Office - New Plymouth |
Phone 0800 769 372 |
Junction st office - New Plymouth |
Phone 0800 769 372 |
Top Town office - New Plymouth |
Phone 0800 769 372 |
Palmerston North Office |
Phone 0800 769 372 |
Tauranga Office |
Phone 0800 769 372 |
The Gas Hub |
Phone 0508 427 482 |
Whanganui office |
Phone 0800 769 372 |
Masterton office 73-77 Ngaumutawa Road PO Box 466 Masterton, 5810 |
Phone 0800 769 372 |
Te Aroha office 164 Whitaker Street Te Aroha, 3320 |
Phone 0800 769 372 |