In an Emergency

Power line

Power lines sometimes droop or come down during high winds and storms because of falling trees or branches. Treat any fallen power lines as live.

Stay at least 8 metres away from downed lines. Stay away from any trees and branches touching them. Keep other people away too, especially children. Leave people or animals trapped by fallen lines until emergency crews have given you the all-clear, or you may get badly hurt yourself.

Call the emergency services on 111 or Powerco on 0800 27 27 27. We will send a repair team to deal with the power lines.

Vehicles and fallen power lines

If you are in a vehicle and power lines fall onto it, stay inside until you are rescued. If you get out of the vehicle you could be electrocuted. Call 111 if you have a mobile phone. If you have no phone, stay in the vehicle until help arrives.

In an extreme emergency – such as a fire – you might have no choice but to get out of the vehicle. Never touch the car and the ground at the same time, or you could be electrocuted. Jump as far as away from the vehicle as you can, keeping your feet together when you land. Once you clear the vehicle, hop away, keeping both feet on the ground at the same time.

If you see a vehicle that has hit a power pole, do not try to rescue people or animals until emergency crews have given you the all-clear.


If you smell gas at any time, move away quickly. Go as far as you can until you cannot smell it any more. Warn others to keep clear. If you can smell gas, do not use a mobile phone or start a car engine. These things may ignite the gas. 

Once clear of the smell, call the emergency services on 111 or Powerco on 0800 111 848 to report the incident.

Last Updated: 14 Aug 2017 - 12:23:40