Contractors and our customers

Contractors and our customers

From planned project work and maintenance inspections or reactive, unplanned work there many contractors working on our behalf across our electricity and gas networks to keep the energy flowing to homes and businesses. 

If any of our contractors do mahi, like carry out inspections of our electricity assets on your property or ask for access to relight gas appliances, they will always have appropriate ID and be in branded vehicles. 

If you’re unsure about a visit or would like to check whether someone is working on Powerco’s behalf, you can contact Powerco's customer team.

See who our contractors are.


Current activity 

Maintenance inspections

Who: Gen-Net 

Where: Across Powerco’s electricity network 

When: Ongoing 

Gen-Net carries out about 2,000 maintenance inspections each month for us across our electricity network areas. These inspections involve accessing equipment and running checks to help confirm assets are operating safely and reliably. 

Monitoring and proactive management of our low voltage network 

Who: Downer and Northpower 

Where: Across Powerco’s electricity network 

When: Ongoing 

We’re using new technology to help detect potential issues on the electricity network. This allows us to identify and respond to problems early, often before they cause outages and safety risks.  

As part of this work, contractors may need to carry out on-site inspections or testing to check the condition of equipment and connections. If we identify something that needs attention, we’ll let you know and what may need to happen next. 


FAQ

No, this is part of our regular checks to help identify and respond to potential issues early. 
We use network information to help identify areas that may need a closer look. An on-site inspection helps confirm whether any further action is needed.
We’ll explain what we’ve found and what the next steps are. If the issue is on our network, we’ll investigate what’s needed and plan the repair. If the issue is with your property’s electrical system, including your service line, you may need to contact a registered electrician. 
There is no cost for the on-site inspections and testing. If repairs are needed on your side of the connection, these are usually the property owner’s responsibility and may need to be arranged through a registered electrician. 
If action is needed, we’ll let you know what we’ve found and what you may need to do next. It’s important to address electrical issues early, as this can help prevent outages or safety risks.
The purpose of this work is to identify potential issues early. If you notice tingling or shocks from metal surfaces, burning smells, sparking, unusual heat, or anything that feels unsafe, please contact our emergency line. If there is an immediate danger, call 111. 
Your power may be disconnected as part of our inspection or testing – your technician will let you know. If repairs are needed on your property’s electrical system, your electrician may also need to temporarily disconnect power so the work can be completed safely.
Yes. If you need more information about our on-site inspections and testing, you can contact us: 
https://www.powerco.co.nz/contact