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Log your fault

Emergencies

Please advise us on 0800 769 372 prior to us attending an outage in your area, if you are in isolation due to a positive result or likely exposure to COVID-19. This is so we can take additional safety measures to keep our crew safe.

Phone Powerco immediately if you see lines down or other dangerous situations.

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

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    Electricity fault details

    Please select the type of power outage that you are experiencing: