Arranging your connection
To connect, disconnect or upgrade your electricity connection contact a Powerco contractor and they will carry out the work for you – including working with us as needed.
Engage your contractor early in your planning process because designing and installing your connection can take time depending on the size of your project.
You’ll find an overview of the process you’ll go through with your Powerco contractor to get connected below.
We recommend that you get quotes from more than one contractor.
Connection steps
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Step 1
Contact your retailer
Your retailer is the company you pay your power bill to. Let them know you need a new connection so they can arrange the installation of the power meter and the agreement with you to pay for the electricity you use. Your retailer will need to know the address of the property, or if you don’t have a street number yet the Lot or Deposited Plan (DP) number from your property title.
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Step 2
Engage a Powerco contractor
Powerco contractors are certified to connect your property to our network.
Your contractor will design and provide a quote for carrying out the work (you can get quotes from more than one contractor). They’ll work with us to approve the design of the connection and will let you know if we have any special requirements such as an easement.You’ll need to provide this information to your contractor:
Your address, Lot or DP number
How much load you need (the amount of power you’ll be using). If you’re not sure the electrician wiring your building should be able to help
Who your retailer is
Have a chat with your electrician – some of them will arrange the work with a contractor for you.
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Step 3
Your contractor carries out the work
Once you have appointed your contractor and approved their quote they will install the connection.
Once work is complete, they let us know and we liaise with your retailer to liven your connection.
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Step 4
Your retailer livens the connection
Your retailer will send one of their contractors to install the meter. Your electrician will need to provide their Certificate of Compliance for the internal wiring they’ve done. The retailer’s contractor will then liven your connection.
Permanent disconnection (decommission)
If your electricity connection is no longer needed – such as when you demolish or remove a building – you need a permanent disconnection/decommission. You need to follow this process even if you’ll be rebuilding on the same site. Here’s what to do:
Contact your retailer
They will take your final meter reading and organise the removal of the meter. If you don’t know who your retailer is go straight to engaging a Powerco contractor.
Engage a Powerco contractor
They are qualified to safely disconnect the line or cable that connects the property to our network. Your retailer or electrician might organise a Powerco contactor for you, so have a chat with them.
For more information about the decommissioning process.
Upgrading your existing connection
If you want to change your connection to our network – such as undergrounding your service line, or increasing the load you have, contact a Powerco contractor to carry out the work for you.
You can also engage a Powerco contractor to move Powerco-owned assets that are close to your property. For instance, if you’ve widened your driveway and you need a pole or pillar box on the roadside berm to be moved. You’ll need to cover the costs to have the work carried out.
Find a Powerco contractor
Electrical connections and disconnections
Yes. A temporary builder’s supply goes through the same process as any other new connection. It’s likely your electrician will install the temporary supply box on your property and arrange for a Powerco-approved contractor to connect it to our network. If the temporary supply box is positioned very close to the final location of the meter box on the house, the cable that connects the temporary supply to the Powerco network may also be used to connect the finished house to our network. This saves time and money when the house is completed and the temporary supply box is no longer required.
For more information on getting connected click here
No. Only Powerco contractors can connect your service main to our network. Find a Powerco contractor
For information about permanent disconnections click here
To connect to our network, the first step is to contact your retailer. Then you’ll need a Powerco contractor to design and install your connection. How long it will take will depend on how much work is required to enable your connection, and the availability of the Powerco contractor you choose. Ask your contractor for an indication of timeframes when you’re getting the quote for the design and installation of your connection.
For more information on getting connected click here or find a Powerco contractor
The costs involved are assessed by your chosen Powerco contractor and they’ll consider factors like the complexity of the design, the equipment required, and the work involved. Once they’ve assessed the costs involved, your Powerco contractor will give you a quote with their price. You can get quotes from more than one Powerco contractor so you can compare prices.
For more information on getting connected click here
Because there’s no electrical work involved, you can organise your temporary disconnection for free. To find out how click here
Because electrical work is involved, you’ll need a Powerco contractor to disconnect you from our network. Find a Powerco contractor
For information about getting connected click here
No. You may need to pay towards the cost of a network upgrade or to have Powerco equipment installed on your property to enable your connection. However, the equipment will still belong to Powerco.
For information on the safety disconnection process click here