Supporting your community during COVID-19 Alert Level 2
We know that the restrictions posed by COVID-19 bring stressful times to many households across Aotearoa. As an essential service provider, we’re here to keep the power on and gas flowing to our communities.
At Alert Level 2, the easing of restrictions means it’s business as usual for our planned works programme. As well as being on standby to respond to faults and make any emergency repairs, our crews will be carrying out work that’s essential to ensure our network remains safe and reliable.
Your retailer – the company that sends your energy bill – will notify you about any work or outages impacting you.
We will continue to assess our planned work programme, particularly as more information from the New Zealand Government is available.
Making sure our customers, team members and crews are safe and well is our priority. We will be maintaining social distancing while we work to make any essential repairs and appreciate your understanding and patience.
If you want to get in touch, please call 0800 769 372 (0800 Powerco) or send us a message through our Contact Us page.
Look after yourself and your whānau as New Zealand pulls together once again to stamp out the threat of COVID–19.