Advice for customers
- Stay at least 4m away from fallen power lines, which must be treated as live at all times.
- Call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). This line is reserved for emergencies only.
- If you are using a generator, make sure it is not connected directly to the main power supply. An electrician will be able to check the connection is safe.
Damaged service lines
In general, property owners become responsible for service lines at the point it crosses their boundary. This includes the safety and maintenance of their electrical installation and any overhead lines. If you look up and see the service line to your property is damaged, you are required to use a Powerco Approved Contractor to access the network and isolate your line. If a fault occurs and is found to be on your service line, the cost of repair and possibly the call out charge will be your responsibility.
People with Android phones may not be able to view outages on our faults page. To clear the browser cache on your phone and renew access follow these steps: settings > applications > chrome > storage> clear cache. Then close and reopen the browser and navigate to the map again.