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This is to let you know that we’re starting work in the new year to replace poles, overhead lines and other hardware in the Mataikona district.
This will help ensure the power supply in your region is safe and reliable now and in the future.
The work started on 21 December 2020, and we aim to finish by the end of January.
There will be a series of ten planned outages, between late December and late January, to allow our contractors to work safely.
Please note that you may not be impacted by all ten outages.
To help you plan effectively, you’ll receive advance notification about the outages affecting you from your retailer (the company you pay your power bill to). If you’re impacted by multiple outages, you’ll receive a separate notification for each outage.
Please note: Planned outages will only appear in search results once they have "Approved" status, and therefore confirmed. Any further planned outages will be included when they are approved.
We will be making every effort to ensure the project proceeds as scheduled; however all work is weather-dependent so our outage dates and times may be subject to change.
If sections of our overhead line cross private property, our contractors will be in contact to arrange access to your property if required.
Our contractors will endeavour to test the meter board on your property the day prior to an outage.
On the day of the outage, once they have completed the overhead line work, they will need to re-test the meter board before switching your power back on.
We would appreciate your assistance by ensuring any dogs are secured, so our contractors can access your meter board safely. If your meter board is located inside your house and you are not home when we arrive for testing following an outage, our contractors will leave contact details at your property so they can return and carry out testing before turning your power back on.
We appreciate that it is never convenient to have outages, so if you have any queries about this work and how it will impact you, please email firstname.lastname@example.org or call 0800 769 372. Please quote project number IR16575.
We thank you in advance for your patience and co-operation while we work through this essential project.