Our App

Our free app, which can be downloaded from the Apple App Store and Android's Play Store, lets you report and check on power cuts in Powerco areas.

Regardless of the company you pay your electricity bill to, the app allows you to:

  • View the status of the power supply to your property, farm/shed, bach, business, child’s school, etc
  • Add up to 10 different properties to monitor
  • Tell us about a power cut
  • Be directed to the right people based on the issue you are experiencing with your power supply
  • Monitor progress to restore power
  • View the estimated restoration time, number of other properties affected and cause of any power cut affecting your property(s)
  • The data is refreshed every five minutes with live system data

 Click here to view our power outage map

Click here for the app's terms and conditions.

Our App - FAQ

Below we have listed answers to commonly asked questions that relate to the Powerco app. 

The app seems unresponsive. What should I do?

Are there data charges for using the mobile app or website?

Which mobile phones are supported?

What is an ICP Number?

Who do I contact if I have suggestions to enhance the app?

How do I activate my account?

I haven't received a confirmation email. What should I do?

Does the app show all types of power cuts on Powerco's networks?

What kind of information will I receive regarding a power cut?

How often is power cut information updated?

I keep trying to raise a power cut within the app but it's not letting me. What should I do?

I have accidently reported a power cut, what should I do?

Why does the app show my power is still off even though the electricity is on again at my property?

How do I log a partial power cut if I have three-phase power?

My ICP appears as 'disconnected' or 'not valid' when I try to register it?