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Powerco’s Customer Services Co-ordinator comes out on top

Wednesday, September 20, 2017

Powerco Customer Services Co-ordinator Laura Knight has been named Business Support/Retail Trainee of the Year at the Connexis Annual Connection Excellence Awards.

Laura, who has been with Powerco for 18 months, was one of three finalists up for the award.

Powerco Network Operations Manager Phil Marsh described Miss Knight as a quiet achiever who set the bar very high and relished professional development opportunities.

“Laura takes ownership of customer issues, communicates effectively and her outputs are of an exceptionally high standard.  

“Laura has not only applied her learnings from her qualification to her everyday job, but each day seeks to understand Powerco processes and the electricity industry as a whole.

“We are very happy for her – she certainly deserves to be acknowledged for her work. She put in a great deal of thought and effort into all of her assessments,” he said.

Miss Knight was one of six trainees in Powerco’s Customer Services Team to complete Level 3, National Certificate in Contact Centre Operations and said she loved dealing with customers.

“I love people. Our customers are definitely the best part of the job,” said Miss Knight who was thrilled to have won.

“My colleagues are so supportive and they’re quick to have a laugh and share their knowledge,” she said.

To gain the National Certificate, each Powerco trainee had 20 assessments to complete over and above their day-to-day work requirements. 

“Powerco had a hard time deciding who to nominate as they all put in a sterling effort. There were a few stand out trainees but we could only choose one,” Mr Marsh said. 

The awards evening in Hamilton on Thursday night was the final event in the annual weeklong showcase of the best and brightest within New Zealand’s electricity supply industry.

Chief Executive Peter Benfell for Connexis, the Industry Training Organisation for the electricity supply and telecommunications industry which hosted the event, said the awards celebrated the achievements of the best talent in the industry that kept New Zealand powered and connected.

"The trainees recognised are rising stars and will be the future leaders in our industry. They’ve all shown great commitment to their chosen career path having a great attitude to work and education as they progress through their industry qualifications and it’s fantastic to be able to reward them for that.”

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