If you have any problems or concerns regarding your electricity supply, please contact your retailer.
If your concern is regarding the service you have received from Powerco Limited, then phone us on 0800 769 372 and we will endeavour to fix the problem or reach an acceptable solution.

Electricity and Gas Complaints Scheme
 
We are members of the Electricity and Gas Complaints Scheme and abide by the following process:
• Once we receive your formal complaint, we have 20 working days to find out what went wrong and try to fix the problem.
• If after this period we have not reached an acceptable solution, you may decide to take the complaint to the Electricity and Gas Complaints Commissioner.  The Commissioner can be contacted at:

Electricity and Gas Complaints Commission
PO Box 6144
Wellington

Phone: 0800 22 33 40
Fax: 0800 22 33 47

info@egcomplaints.co.nz 
www.egcomplaints.co.nz