Below we have listed answers to commonly asked questions that relate to new electricity connections. The electricity industry also has some special terms that you may not be familiar with. Many of these are mentioned in legislation or regulations that provide the ultimate definitions, but here we have given some simple explanations for common terms you will hear in relation to new connections.
Who owns which lines?
Powerco owns the 'network lines' that usually run down the side of the road, and our poles usually carry several lines. Powerco is responsible for the repair of any faults on our electricity network or equipment.
In general, the property owner becomes responsible for the 'service line' at the point it crosses their boundary, and the property owner is responsible for any costs involved with this part of the line. If a fault occurs and is found to be on your side of the boundary, the cost of repair and possibly the call out charge will be your responsibility.
Many owners/consumers do not realise they are responsible for power lines and poles which supply electricity to their property. Inside private property boundaries, owners/consumers are legally responsible for the safety and maintenance of their electrical installation. This includes any overhead or underground service lines, not just the wiring inside a building.
I need to repair my service line or require a 'line drop'.
As stated above service lines are the customer's responsibility. Therefore, if you need to work on these lines, it will be at your cost.
If you are having work done on a service line then you will require a Powerco Approved Contractor, as that contractor will need access to our network to isolate your line.
A list of Powerco approved contractors can be found here.
I need a temporary disconnection so I can safely do some roofing, painting, water blasting or tree trimming near my service line - how do I arrange this?
Repairs to roofing, spouting, painting, water-blasting, tree trimming and scaffolding can be dangerous if carried out close to overhead service lines.
If you require a 'Temporary Safety Disconnection' for these types of works, please contact your retailer, who will be able to organise this for you. You need to give at least 24 hours notice, and the disconnection must take place in normal working hours (8:00 am – 5:00 pm Monday to Friday) or you will be liable for charges. If you require a temporary disconnection for electrical work to take place, then please see the next question below.
Please be aware that if your property is outside of town boundaries, the contractor may charge mileage on top of their fees.
Do you need to know I will be working near electrical lines and or underground cables?
If you know you will be working close to live lines then you may require a Close Proximity Permit.
Please call us on 0800 769 372 to arrange a permit.
Follow the 4 metre rule: All work activity must be kept AT LEAST 4 METRES from overhead power lines. If you need to work closer you need a Close Proximity Permit.
For further information on close working distances, please call us on 0800 769 372.