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Contact Us

Emergencies

Phone Powerco immediately if you see lines down or other dangerous situations.

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

Faults

If you are experiencing a fault or power related issue please contact your retailer. For fault information check our power cuts page (http://www.powerco.co.nz/Power-Cuts/)

General Queries

For general queries, call 0800 POWERCO (0800 769 372) or complete the form below.

Warning

    Address

    If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.

    Faults

    If you are experiencing a fault or power related issue please contact your retailer.

    Media

    For media queries, email media@powerco.co.nz

    Complaints

    If you have any problems or concerns regarding your electricity supply, please contact your retailer.

    If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerservices@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

    Please supply the following information to help us respond to your query:

    • Name
    • Address
    • Phone number
    • The name of your electricity retailer
    • ICP number (you can find this on your electricity accounts)

    Powerco is a provider under the Utilities Disputes Ltd scheme. Once we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a free and independent service.

    Utilities Disputes Ltd can be contacted at:

    Utilities Disputes Ltd

    PO Box 5875

    Lambton Quay

    Wellington 6145

    Phone: 0800 22 33 40

    Fax: 0800 22 33 47

    Email: info@utilitiesdisputes.co.nz

    Website: www.utilitiesdisputes.co.nz


    Powerco Offices

    Corporate Office
    2nd Floor Council Building
    84 Liardet Street
    Private Bag 2061
    New Plymouth 4342

    Phone 0800 769 372

    35 Junction Street
    New Plymouth
    Private Bag 2065
    New Plymouth 4342

    Phone 0800 769 372

    50 Mihaere Drive
    PO Box 5024
    Palmerston North 4414

    Phone 0800 769 372

    Level 2, 152 Devonport Road
    PO Box 13-075
    Tauranga

    Phone 0800 769 372

    The Gas Hub
    Level 4
    1 Grey Street
    PO Box 62
    Wellington

    Phone 0508 427 482