Contact Us

Emergencies

Phone Powerco immediately if you see lines down or other dangerous situations.

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

Faults

If you are experiencing a fault or power related issue please contact your retailer. For fault information check our power cuts page (http://www.powerco.co.nz/Power-Cuts/)

General Queries

For general queries, call 0800 POWERCO (0800 769 372) or complete the form below

Address

If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.

Faults

If you are experiencing a fault or power related issue please contact your retailer.

Media

For media queries, email media@powerco.co.nz

Complaints

If you have any problems or concerns regarding your electricity supply, please contact your retailer.

If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email customerservices@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query:

  • Name
  • Address
  • Phone number
  • The name of your electricity retailer
  • ICP number (you can find this on your electricity accounts)

Powerco is a provider under the Utilities Disputes Ltd scheme.  Once we receive your formal complaint or dispute and it has been logged, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to Utilities Disputes Ltd. This is a free and independent service.

Utilities Disputes Ltd can be contacted at:      

Utilities Disputes Ltd

PO Box 5875  

Lambton Quay

Wellington 6145 

Phone: 0800 22 33 40

Fax: 0800 22 33 47

Email: info@utilitiesdisputes.co.nz

Website: www.utilitiesdisputes.co.nz


Powerco Offices

Corporate Office
2nd Floor Council Building
84 Liardet Street
Private Bag 2061
New Plymouth 4342

Phone 0800 769 372 
 

35 Junction Street
New Plymouth
Private Bag 2065
New Plymouth 4342

Phone 0800 769 372

50 Mihaere Drive
PO Box 5024
Palmerston North 4414

Phone 0800 769 372

Level 2, 152 Devonport Road
PO Box 13-075
Tauranga

Phone 0800 769 372

The Gas Hub
Level 4
1 Grey Street
PO Box 62
Wellington

Phone 0508 427 482