About Us

Emergencies

Please call Powerco's emergency number 0800 27 27 27 if you see dangerous sections of network or lines that are down (24-hours-a-day). Powerco's phone number for gas-related emergencies is 0800 111 848 (24-hours-a-day).

Phone Powerco immediately if you see lines down or other dangerous situations.

General Queries

For general queries, call 0800 POWERCO (0800 769 372) or use the details for the relevant office, noted below.

Alternatively, email corp.office@powerco.co.nz. Please remember to include your name, phone number and address (if relevant).

If you require urgent assistance, ring 0800 POWERCO, as these emails are not monitored over weekends and public holidays.

For enquiries regarding employment, vacancies or careers at Powerco please email employment@powerco.co.nz.

Faults

If you are experiencing a fault or power related issue please contact your retailer.

Media

For media queries, email media@powerco.co.nz.
 

Complaints

If you have any problems or concerns regarding your electricity supply, please contact your retailer.

If your concern is regarding the service you have received from Powerco please phone 0800 769 372 or email dispatch@powerco.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Powerco's internal complaints process is free for consumers to use.

Please supply the following information to help us respond to your query:

  • Name
  • Address
  • Phone number
  • The name of your electricity retailer
  • ICP number (you can find this on your electricity accounts)

Powerco is a member of the Electricity and Gas Complaints Commissioner Scheme.

Once we receive your formal complaint or dispute, we have 20 working days to find out what went wrong and try to fix the problem. Powerco may notifiy complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to the Electricity and Gas Complaints Commissioner. This is a free and independent service.

The Commissioner can be contacted at:                                                             
Electricity and Gas Complaints Commissioner                                                           Phone: 0800 22 33 40
PO Box 5875                                                                                                                        Fax: 0800 22 33 47
Lambton Quay                                                                                                                     Email: info@egcomplaints.co.nz
Wellington 6145                                                                                                                  Website: www.egcomplaints.co.nz


Powerco Offices

Corporate Office
2nd Floor Council Building
84 Liardet Street
Private Bag 2061
New Plymouth 4342

Phone 0800 769 372 
 

35 Junction Street
New Plymouth
Private Bag 2065
New Plymouth 4342

Phone 0800 769 372

50 Mihaere Drive
PO Box 5024
Palmerston North 4414

Phone 0800 769 372

Level 2, 152 Devonport Road
PO Box 13-075
Tauranga

Phone 0800 769 372 

The Gas Hub
Level 4
1 Grey Street
PO Box 62
Wellington

Phone 0508 427 482